telecom on Gloucestershire Dailyhttps://gloucestershiredaily.co.uk/tags/telecom/Recent content in telecom on Gloucestershire DailyHugo -- gohugo.ioen-usWed, 08 Jul 2026 06:32:43 +0000Virgin Media fined £28 million for obstructing customers from cancelling contractshttps://gloucestershiredaily.co.uk/virgin-media-fined-28-million-for-obstructing-customers-from-cancelling-contracts/Wed, 08 Jul 2026 06:32:43 +0000https://gloucestershiredaily.co.uk/virgin-media-fined-28-million-for-obstructing-customers-from-cancelling-contracts/Virgin Media has been fined £28 million by telecommunications regulator Ofcom following an investigation into the company’s systematic efforts to hinder customers from cancelling their contracts. The probe revealed that between January 2022 and September 2024, millions of cancellation calls were mishandled by call agents who pressured customers, placed them on hold, transferred them repeatedly, and failed to process termination requests—all tactics designed to frustrate and delay customers from switching providers.