NatWest has announced plans to close an additional 55 bank branches in the coming months, building upon the 53 closures already scheduled for this year. This continued reduction in physical branches reflects the banking industry’s growing shift towards online and digital services.
Among the branches set to close are those in Cirencester, Gloucestershire; Evesham, Worcestershire; and Yate, South Gloucestershire. Additional closures will impact West Country locations including Portishead in Somerset and Chippenham in Wiltshire.
Since 2015, the NatWest Group—which includes Royal Bank of Scotland (RBS) and Ulster Bank—has shuttered 1,409 branches, according to data from Which?. This total includes 48 closures planned for 2024 and nearly 20 that permanently ceased operations in 2023.
READ MORE: Jeremy Clarkson Clarifies Rachel Reeves’ Surprise Appearance on Clarkson’s Farm Finale
READ MORE: Approval Granted for Demolition and Construction of New Homes Near A48 Village
Customers who need in-person banking can still access services at any branch within the NatWest group, as NatWest clients are welcome to use RBS branches and vice versa. Additionally, the bank operates mobile branches that visit community locations on specific days, providing services such as cash deposits, withdrawals, and bill payments.
Banking services are also available through Post Office outlets, where customers can make cash transactions, balance inquiries, and cheque deposits. A NatWest spokesperson highlighted that over 80% of active current account holders now use digital banking services, with over 97% of retail accounts opened online.
The spokesperson added, “Our customers value the speed and convenience of digital banking for everyday transactions, but when it comes to more complex financial decisions, they appreciate speaking with our skilled colleagues.” They emphasized the bank’s commitment to adapting to changing customer needs by investing in digital capabilities while maintaining the branch network.
In 2025, NatWest plans to invest more than £20 million in upgrading its branch network across the UK. This investment aims to improve customer service, modernize branch environments, and reduce environmental impacts. The bank will also continue supporting shared banking solutions such as Post Office partnerships and community hubs. Temporary “Community Pop-Up” locations will provide transition support during the network changes.