Gloucestershire Constabulary has expressed concerns about the high workloads facing “really inexperienced” young officers following its emergence from special measures. The force recently provided an update on its progress after being taken out of special measures by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) in September 2021.
During a meeting with the Gloucestershire Police and Crime Panel, Assistant Chief Constable Richard Ocone highlighted several challenges, including the inexperience of the workforce and the demanding workload placed on young officers, who are often required to pursue a degree.
Ocone also mentioned the complex nature of case files and the financial pressures being faced by the force, alongside the impact of the current cost of living crisis on its employees. He acknowledged the national impact on morale within the organization, but also shared accolades received by the force, such as the National Police Wellbeing Service award and other recognitions for their efforts.
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The assistant chief constable emphasized the need to reduce the number of abandoned calls to the 101 helpline, noting a six percent decrease from the previous year but expressing the ongoing concern about the 40 percent abandonment rate. Despite these challenges, there has been substantial progress in reducing 999 answer times, leading to the force’s desire to be released from Engage, an emergency response system.