Karen Wala, the dedicated business manager of McDonald’s Cheltenham High Street, has been distinguished as one of the brand’s leading restaurant managers worldwide. Her outstanding performance has earned her the esteemed Global Ray Kroc Award, positioning her among the top 1% of McDonald’s managers globally.
Since taking on the managerial role in August 2022, Karen has exemplified exceptional leadership, commitment to customer service, and a strong dedication to fostering a positive work environment. She is one of 392 recipients of this prestigious award out of 67 markets around the world.
The award package includes a cash prize, a trophy, and the opportunity to attend the McDonald’s Worldwide Convention in Las Vegas this June—with a guest of her choice.
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Reflecting on her achievement, Karen credited her success to the teamwork and support from her staff and franchisee, Paul Toner. “I’m honoured to be recognised at this level,” Karen shared. “This achievement wouldn’t be possible without my hardworking team and Paul’s support. Their dedication inspires me every day to deliver excellent experiences for our customers and crew. The Global Ray Kroc Award motivates me to keep striving for excellence.”
Franchisee Paul Toner praised Karen’s leadership and impact: “Karen’s outstanding ability to lead, inspire, and consistently deliver excellent results has set a high standard. Over three years, she has driven strong performance while creating a thriving team culture. Her hands-on approach and commitment to McDonald’s values make her a role model within our business. We are immensely proud to see her recognised with this prestigious award.”
Karen’s achievement not only celebrates her personal dedication but also highlights the success of the Cheltenham High Street restaurant under her exemplary guidance.