Holidaymakers at Bristol Airport were left stranded and frustrated after unofficial parking firms failed to return their vehicles promptly. Following numerous complaints about damage, unauthorized use, and excessive mileage on parked cars, authorities launched a decisive crackdown on these rogue operators who function outside the airport’s official parking facilities.
On June 3, in a coordinated enforcement operation, the airport’s policing team worked alongside Immigration Enforcement, North Somerset Council, and the Motor Insurance Bureau. They uncovered 20 vehicles that had not been returned to their rightful owners, leaving several families, including those with young children, waiting for hours before they could retrieve their cars and head home, according to reports from Bristol Live.
Sgt Danielle Hardaway, who supported the operation, highlighted the distress caused: “No one wants to worry about whether their car will be returned safely after a trip. This operation is part of our commitment to maintaining airport safety, ensuring vehicle standards, and protecting passengers who should feel confident using licensed services.”
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She added, “There have been cases where vehicles were returned damaged, driven extensively, or even used by uninsured drivers committing offences.”
Dave Lees, Bristol Airport’s Chief Executive, welcomed the crackdown, stating, “We will continue collaborating with Avon and Somerset Police and North Somerset Council to tackle these rogue operators who cause significant distress to customers and disrupt local communities. We encourage all travellers to use our Park Mark accredited car parks for peace of mind.”
Police recovered the vehicles, some discovered in poor or unsafe conditions, while others were involved in parking or driving violations. In several instances, cars were abandoned in hazardous locations in nearby villages, necessitating towing.
A photo from the operation revealed a car with multiple keys scattered on the front seat and footwell—a clear theft risk. Investigations following the sweep are ongoing into three unlicensed taxis and several suspected offences concerning insurance, immigration, and licensing.
Sgt Hardaway urged travellers to choose parking providers wisely, especially during the busy summer holiday season. “If a price seems too good to be true, it probably is. Always look for the British Parking Association’s Park Mark Safer Parking accreditation when booking,” she advised.
Councillor James Clayton, North Somerset Council’s Cabinet Member for Safety in the Community, voiced concern over the growing problem: “Rogue parking firms mislead holidaymakers, putting vehicles at risk and betraying customer trust through deceptive practices. We urge all travellers to remain vigilant and report any issues promptly.”
For those experiencing problems with parking operators, the Citizens Advice Consumer Helpline is available at 0808 223 1133.