Lorraine Hyde, a dedicated employee at the ASDA store in Gloucester, proved why she is often referred to as an “angel in disguise.” When she noticed an 87-year-old customer struggling at the checkout, Lorraine knew she had to act. With kindness and quick thinking, she stepped in to provide the assistance the elderly woman needed, ensuring her shopping experience was comfortable and stress-free. Lorraine’s compassionate response highlights the importance of empathy and community spirit in everyday interactions.